WHAT TO EXPECT DURING THE INITIAL VISIT AND HOW TO PROCEED AFTERWARDS:
Eleanor will decide which of your
current supplement to continue
MORNING AFTER YOUR INITIAL CONSULTATION
SECOND APPOINTMENT (2-hours)
FOLLOW-UP APPOINTMENTS (30-minutes
or 1-hour, depending on client’s needs)
HEALTH RECORDS REVIEW & RECOMMENDATIONS/SUPPLEMENT
RESEARCH – billable per 15-minutes –
for review of health records and research of supplements obtained outside
of Austin 3D Health
HOW DO I REFILL MY SUPPLEMENTS?
We accept orders via email (firstname.lastname@example.org) or phone. You have the option of stopping by the office to pick your order up or we can ship it to you. Shipping addresses should be a recognized Postal Address or PO Box as we use Priority Mail for delivery.
Free Shipping for Orders: Orders with a balance of $50 or more receive free shipping and handling; orders less than $50 have an S&H fee of $15. Transit time for shipments within the Austin area is typically one-day if the order is placed by 11:30am. If you are outside of the Austin area the transit time is typically 2-3 days, depending on where you are located. We cannot overnight or add expedited shipping to orders.
When placing an order please provide the following:
Full name of the supplement – several
of our supplements come in different forms (i.e. liquids/tabs), or milligrams.
Eleanor has chosen the formulation which is best for you; including the
full name will ensure we get the correct item in your order.
Flavor preference, if applicable
Number of bottles needed of each supplement
* If you would like to pick up an order after office hours our building lobby is open until 5:30pm Monday through Friday. Let the front desk staff know you will be picking up after hours and they can process the order on your preferred credit card, then leave your package on the table located to the left outside of our office door.
WHAT IF I HAVE A QUESTION BETWEEN APPOINTMENTS?
For one or two questions, Eleanor is more than happy to communicate through the front desk staff via email or phone. For lengthier inquiries please schedule a 30-minute phone consultation.
Please do not hesitate to call with questions, or to book a follow-up appointment whenever you feel is necessary.
WHAT IF I HAVE A COLD/FLU?
Email or call the office with a description of your symptoms and when you began feeling sick. Please be as descriptive as possible, we do not mind! The staff will relay this information to Eleanor and get back to you with her recommendations. Once we have your approval to proceed with an order for any supplements she recommends, the items along with instructions can be shipped to you or you can have someone pick them up.”